Terms and Conditions

1. GENERAL CONDITIONS

1.1. These General Conditions, or any other particular conditions that may be established, regulate the relationship between Quinta Miradouro dos Dízimos, Unipessoal, Lda., a legal person registered with the Baião Commercial Registry Office under no. 513 310 495, with its registered office at Estrada Nacional 108, nr. 1261, Lugar dos Dízimos, 4640-473 Santa Marinha do Zêzere, Portugal, and third parties who use the website www.dizimos.com, hereinafter referred to as users.

1.2 Quinta Miradouro dos Dízimos, Unipessoal, Lda. reserves the right to unilaterally modify the presentation and configuration of its web pages at any time without prior notice.

1.3. In accordance with current legislation, Quinta Miradouro dos Dízimos, Unipessoal, Lda. complies with the rules established for distance selling.

1.4. By visiting, subscribing to or purchasing any product on the website www.dizimos.com, the user accepts the general conditions without reservation.

1.5. The general conditions may be altered without prior notice, provided that they are published on the www.dizimos.com website so that users are aware of them when they visit or purchase.

2. PURCHASING SYSTEM

2.1. The website www.dizimos.com presents a selection of wines, and the user is aware of their price in euros through the information on the website, as well as the respective shipping costs. The prices shown include all taxes.

2.2. In accordance with current legislation (Decree-Law no. 9/2002, of 24/01), the user must be over eighteen years of age, complete the details requested on the registration form and accept the Terms and Conditions of the www.dizimos.com website.

2.3. The user’s registration will only be completed when the website www.dizimos.com confirms acceptance of the user’s registration, which may subsequently be cancelled by electronic communication to the user.

2.4. Access to the online shopping system is exclusive to end consumers. Any other commercial relationship with business partners must be regulated by specific contractual terms.

3. RETURNS

All our wines are stored in a temperature-controlled environment and are in excellent condition when they leave our distribution center. However, unforeseen circumstances can arise, so we have established the following rules for returning products:

3.1. If you have received a damaged package:

Please inspect all packages as soon as they are received. In the event of any bottle(s) being broken during transportation, please contact us at info@dizimos.com within 48 hours of receiving your package(s) so that we can initiate a claim with the transportation company. Please keep the original package(s) and their contents exactly as you found them. We will prepare a new shipment for the broken bottles.

3.2. If you have bought a faulty item:

If, when you open a bottle, you discover that the wine is faulty (such as a strange smell or cloudy appearance), we will exchange it for a new bottle of equal value.
We will only accept bottles for exchange within 15 days of purchase.
Items to be returned are subject to evaluation by our team and must be accompanied by the original sales receipt.
The exchange value is based on the payment made for the defective item and not on the price of the item on the day you returned it.
If you exchange an item for one of higher value, you will be asked to pay the difference in price, together with all applicable taxes, at the time of exchange.

3.3. If you refused or were unable to receive your order:

We will make a second delivery attempt if it has not been possible to receive your order.
We will cover the cost of this attempt and ask you to be alert on the day of delivery as we will not be able to make any further delivery attempts.
Orders that are sent and refused by the Customer or returned by the transport company as “unable to deliver” will be credited to the Customer by subtracting the transportation costs and other verified logistics costs.

3.4. How to return items:

If you wish to return the items, please contact our Customer Service team within 15 days of your purchase.
Wine should not be returned without the prior approval of our Customer Service team.
Please email all concerns of this nature to info@dizimos.com and include the Customer’s name, address, date of purchase, product name and reason for concern.
Once you have received our approval, you can send your items back to our warehouse in the same packaging in which they were delivered. You will find the return address on the invoice that comes with our products.
If the package is damaged, incorrectly distributed or if you receive an incorrect product, we will ask our shipping partners to collect the package(s) from your address.

3.5. Who pays the rate of return:

We will cover all costs relating to defective items, items damaged in transit or items delivered incorrectly. In this case, our Customer Service team will arrange collection of the order with you.
If you choose to return the items, please follow the procedure “How to return items” and send the items to our returns address indicated on the invoice.

3.6. In the event of a return, the refund will be made by bank transfer within 30 days.

4. PAYMENT METHODS

4.1. The website www.dizimos.com immediately offers settlement by VISA and MasterCard credit cards, MBWAY and Multibanco.

4.2. The website www.dizimos.com reserves the right to change or add payment methods by simply notifying the website of the new methods available.

4.3. Postage will only be charged for orders under 150.00 euros including VAT, and includes insurance for breakage, theft or loss.

4.4. The goods dispatched will be accompanied by the respective invoice, which must also accompany the goods in the event of a return.

4.5. Orders will be dispatched within 72 hours of confirmation of the online order.

4.6. The invoice will be issued on the day the goods are dispatched.

5. RESPONSIBILITY

Quinta Miradouro dos Dízimos, Unipessoal, Lda. is not responsible for any damages that may arise from interference, omissions, interruptions, computer viruses, malfunctions or disconnections of its software or payment software, banking applications or carrier applications, as well as users’ computer equipment, as well as blockages and overloads in Internet browsing, or intrusions into your data that are not your responsibility, limitations in the circulation of vehicles by land, water or air caused by bad weather, legislation or international events.

6. COMPLAINTS OR DISAGREEMENTS

6.1. Any complaints or disagreements should be communicated to the email address info@dizimos.com so that they can be resolved as soon as possible.

6.2. Quinta Miradouro dos Dízimos, Unipessoal, Lda. guarantees users the confidentiality of their personal data in accordance with current legislation and the Privacy and Personal Data Protection Policy, available on the website www.dizimos.com.

6.3. Complaints may also be sent by written notice to our company headquarters at Estrada Nacional 108, nr. 1261, Lugar dos Dízimos, 4640-473 Santa Marinha do Zêzere, Portugal.

The Quinta Miradouro dos Dízimos team, at your service!

Quinta Miradouro dos Dízimos, Unipessoal, Lda.